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INSTACARTUpdated 10 months ago


What is Instacart?

Instacart is a same-day grocery delivery service delivering fresh, frozen and pantry grocery items to customers across Canada. Instacart will connect you with a Personal Shopper who will shop and deliver your groceries from your local Giant Tiger store directly to you!

Please note that a limited assortment is available at this time for grocery, health and beauty and other household essentials. Lottery, tobacco, Giant Tiger gift cards, third party gift cards and/or postage will not be available for sale through Instacart.

Please visit www.instacart.ca for more information on fees, delivery options and Giant Tiger locations offering Instacart grocery delivery.

I am a GT VIP® Member; Can I Redeem My GT VIP® Offers on My Instacart Grocery Order?

At this time, you are unable to redeem your GT VIP® offers on Instacart grocery delivery orders.

I Want to Return an Item From My Instacart Grocery Order. How Do I Do This?

Please contact Instacart directly via their toll-free line: 1-888-246-7822 or email [email protected]. Additionally, Instacart has a live chat feature within their mobile app. Support is available 24/7. Instacart’s Customer Care team will resolve the issues you bring forward.

For more details on refunds/returns with Instacart, please consult Instacart’s Help Centre: https://www.instacart.ca/help

I Have an Issue with My Instacart Grocery Order. What Do I Do Now?

Please contact Instacart directly via their toll-free line: 1-888-246-7822 or email [email protected]. Additionally, Instacart has a live chat feature within their mobile app. Support is available 24/7. Instacart’s Customer Care team will resolve the issues you bring forward.

For more information on reporting an issue with your Instacart grocery delivery, please consult Instacart’s Help Centre: https://www.instacart.ca/help

Is Delivery Available?

Delivery with Instacart is now available in Ottawa; we are testing and perfecting this partnership before offering to additional areas. Please visit www.instacart.ca to find out which Giant Tiger stores offer Instacart grocery delivery.

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