Find answers to frequently asked questions about Your Order

How Can I Check the Status of My Order?<div>When your order has been shipped, we will send you an order tracking email containing your tracking number and a link to view the progress of your order. It can take up to 48 hours for tracking information to appear. Please note, some orders may ship in multiple shipments.You can also check your order status on gianttiger.com.If you&#x2019;re logged in to your account:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Select &#x201C;My Orders&#x201D; to track the status of your package.</li></ul>If you&#x2019;re not logged in to your account:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Select &#x201C;Account&#x201D; and log in.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">In the &#x201C;My Account&#x201D; menu, select &#x201C;My Orders&#x201D;.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Choose the order you wish to track and select &#x201C;View Details&#x201D;.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Your order number details will be displayed. Scroll to &#x201C;Shipments&#x201D; and select your order tracking number. (Please note, this link will re-direct you to our courier partner where further up-to-date tracking progress will be displayed.)</li></ol><hr>How Can I Cancel My Order?Please <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service team</a> and provide your online order number, name and email address used to make the order. We use this information to cross-reference in our order management system. Please note, we have a limited window during which an order can be cancelled. If it is too late to cancel, you can easily return the order to your local Giant Tiger store once it arrives or request a return shipping label from the Customer Service team to ship the order back.<hr>What Do I Do If an Item is Missing from My Order?If an item is missing from your delivery, please <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service team&#xA0;</a>immediately. We will investigate the matter to determine the status of the missing item and ensure it is shipped to you. We strive to resolve issues promptly and you will be updated as soon as we receive a response from our logistics team.<hr>I Only Received Part of My Order. How Can I Find Out Where the Rest of My Order Is?If you have an account, log in at gianttiger.com and view the status of your order under &#x201C;My Orders&#x201D;. If you do not have an account, please <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service team&#xA0;</a>and they will gladly investigate it for you.<hr>What Do I Do If My Order is Damaged?If you have received a defective or damaged parcel with damaged products inside, we will work with our carrier partners to rectify the issue. Please <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service team&#xA0;</a>and provide the following details:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Pictures of the inside packaging</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Pictures of the damaged product</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Pictures of the shipping container (i.e., the box)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Pictures of the shipping label</li></ul>Once you have contacted the Customer Service team and provided pictures and details, we ask you to hold on to the product and packaging until the next steps are provided.<hr>I Am Not Satisfied with My Order. What Do I Do Now?If you placed an online order and would like to return it to our online warehouse, please contact our Customer Service team and provide your order number, the item(s) you wish to return and the reason you are returning (e.g., the item is defective or does not work, not what you expected or bought by mistake). A Customer Service representative will provide you with a prepaid shipping label so you can return the item to our online warehouse. To send the item(s) back, ensure your parcel is securely packed, wrapped and reinforced. Your refund will be processed in 7-10 business days upon arrival at our warehouse. Your refund will include the paid price (price minus discounts) of the item, shipping costs and any applicable sales tax.If you have made a purchase through Instacart and are not satisfied, please contact Instacart directly via their toll-free phone number: 1-888-246-7822. You can also email help@instacart.com or use the live chat feature on their mobile app. Support is available 24/7. Instacart&#x2019;s Customer Care team will resolve the issues you bring forward. For more information on reporting issues with Instacart, please&#xA0;<a href="https://www.instacart.ca/help" rel="noopener noreferrer" target="_blank">consult their Help Centre.</a><hr>What If I Entered the Wrong Shipping Address?Please <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service team</a> immediately. Always enter your address information carefully and ensure it is correct and up to date. Incorrect address information will cause delays with your order.&#xA0;The shipping address can be any Canadian address and should include the apartment number (if applicable). The billing address and phone number must be identical to what&#x2019;s on your monthly credit card statement. If applicable, include the apartment/unit buzzer number at the end of the address, e.g., 1234 Giant Tiger Ave. &#x2013; Buzzer #15.<a href="https://www.instacart.ca/help" rel="noopener noreferrer" target="_blank">&#xA0;</a></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

YOUR ORDER

Find answers to your frequently asked questions about updating My Account.

How Do I Create a Giant Tiger Account?&#xA0;<ol><li>On desktop, select &#x201C;<a href="https://www.gianttiger.com/account/register" rel="noopener noreferrer" target="_blank">Account</a>&#x201D; in the top right of your screen.&#xA0;On mobile, select the 3-line icon in the top right corner of your screen. Select &#x201C;Login or Create an account&#x201D;. Select &#x201C;<a href="https://www.gianttiger.com/account/register" rel="noopener noreferrer" target="_blank">Join Now</a>&#x201D;.&#xA0;</li><li>Enter your first and last name, email address and password. You have the option to opt in to receiving emails from Giant Tiger. You may unsubscribe at any time.&#xA0;</li><li>Once your information has been added, select &#x201C;Next&#x201D;.&#xA0;</li><li>Choose if you would like to become a member of the&#xA0;<a href="https://www.gianttiger.com/pages/about-gtvip" rel="noopener noreferrer" target="_blank">GT VIP</a><a href="https://www.gianttiger.com/pages/about-gtvip" rel="noopener noreferrer" target="_blank">&#xAE;&#xA0;</a><a href="https://www.gianttiger.com/pages/about-gtvip" rel="noopener noreferrer" target="_blank">Loyalty Program</a>. If you do, verify your phone number (this will also be your loyalty number).&#xA0;&#xA0;</li><li>Use the &#x201C;Find a Store&#x201D; feature by adding your postal code. Select your preferred store from a list of stores near you. You can update your preferred store at any time.&#xA0;&#xA0;</li><li>Validate that you have read and agreed to Giant Tiger&#x2019;s Terms of Use and Privacy Policy before proceeding.&#xA0;</li><li>Select &#x201C;Create my GT Account&#x201D; to finish.&#xA0;</li></ol><hr> How Do I Update My Account Information?&#xA0;<ol><li>On desktop, select the &#x201C;<a href="https://www.gianttiger.com/account/login" rel="noopener noreferrer" target="_blank">Account</a>&#x201D; icon in the top right corner to log in to your account. On mobile, select the person icon at the top of your screen. The icon will turn yellow once you&#x2019;re logged in.</li><li>Fill out your login information and select &#x201C;Sign In&#x201D;.&#xA0;</li><li>In the &#x201C;My Account&#x201D; menu, select &#x201C;Account information&#x201D;.&#xA0;</li><li>Select &#x201C;Edit Account Information&#x201D;.</li><li>Update your information and select &#x201C;Save&#x201D; once you are done.&#xA0;Note:&#xA0;Updating the information here will also update your GT VIP&#xAE;&#xA0;account.&#xA0;</li></ol><hr> What Should I Do If I Forgot My Password?Reset your password:&#xA0;<ol><li>On the Giant Tiger Account login page, select &#x201C;Forgot your password?&#x201D;. &#xA0;</li><li>Enter the email address associated with your account. Select &#x201C;Submit&#x201D;. If your email address is registered with us, you will receive a link via email with prompts to reset your password. &#xA0;</li></ol>If you have any further questions, please&#xA0;<a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service team</a>.&#xA0;<hr> How Do I Delete My Account?<a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Please contact our Customer Service team.</a>

MY ACCOUNT

Find answers to frequently asked questions about Policies

POLICIES

Find answers to frequently asked questions about Online Shopping

How Do I Place an Online Order?Placing an online order at gianttiger.com is quick and easy!<ul><li style="font-family: Arial, Helvetica, sans-serif;">Make sure you are signed in to your Giant Tiger account before you shop.</li><li style="font-family: Arial, Helvetica, sans-serif;">Browse our products and select the ones you&#x2019;re interested in buying. Select &#x201C;Add to Cart&#x201D;.</li><li style="font-family: Arial, Helvetica, sans-serif;">Once you are done shopping, select the &#x201C;Cart&#x201D; icon at the top right corner of your screen.</li><li style="font-family: Arial, Helvetica, sans-serif;">Make sure your items are eligible for all store pick-up or all ship to home. At this time, you are unable to make a purchase for both of these options at once. If you have some products that are only available for store pick-up, you will need to make a separate order.</li><li style="font-family: Arial, Helvetica, sans-serif;">On the order summary page, review your cart and select &#x201C;Check out&#x201D;.</li><li style="font-family: Arial, Helvetica, sans-serif;">Confirm your shipping and billing information and select &#x201C;Pay Now&#x201D;.</li></ul><hr>Do I Need a Giant Tiger Account to Place an Order?No, you do not need to have a Giant Tiger account to make an online purchase. You can shop and check out as a guest.&#xA0;<hr>The Item I Want to Purchase is Out of Stock on gianttiger.com.If the item you are looking to purchase online at gianttiger.com is out of stock, unfortunately you will not be able to make the purchase at this time. Be sure to check back regularly as we are always adding new products online, so you may be able to make the purchase soon!<hr>Can I Use a Giant Tiger Gift Card to Make a Purchase Online?Unfortunately, you are unable to make a purchase online with a Giant Tiger gift card. Visit your local store to use your gift card.<hr>Can I Purchase a Gift Card Online?Standard Giant Tiger gift cards can be purchased at all Giant Tiger locations and&#xA0;<a href="https://www.gianttiger.com/pages/gift-cards" rel="noopener noreferrer" target="_blank">online</a>. For online orders, physical gift cards will be shipped to you just like other items ordered from our warehouse.<hr>What Forms of Payments Are Accepted Online?For online orders, we accept MasterCard, VISA or VISA Debit, American Express, Discover, Diners Club, Apple Pay and Shop Pay, as long as your card was issued in Canada or the United States. At this time, we are unable to accept Giant Tiger gift cards as payment for online orders. We are working toward offering this in the future. During checkout, you will be asked to provide the telephone number associated with your credit card account (billing phone number). Please make sure you have the correct telephone number inserted before you complete your online order.<hr>Can I Use a Manufacturer Coupon Online?Unfortunately, you cannot use any manufacturer coupon for online purchases.<hr>Can I Get Free Shipping on My Online Order?For home delivery, you can qualify for free shipping on orders of $75 or more (before applicable taxes).&#xA0;<a href="https://www.gianttiger.com/pages/shipping-advisories" rel="noopener noreferrer" target="_blank">Some exclusions apply.</a>&#xA0;<hr>How Do I Cancel an Item from My Online Order?To cancel an item from your online order, please reach out to our Customer Service team with your confirmation order. An order cannot be modified once the order is placed. This includes adding/removing items, adding/removing quantities or editing shipping/billing information and email addresses.<hr>When Will I Be Charged for My Order?A hold of the full transaction amount will be placed on your account immediately after you complete your online order. You will only be charged when your order is shipped or picked up in store.<hr>Can I Update the Credit Card Saved to My Account?Yes, you can edit the credit card saved on Shop Pay in the payment section of the checkout page.<hr>Can I Shop Items to My Local Giant Tiger Store During Checkout?At this time, you can only choose ship to home or store pick-up. Ship to home relies on warehouse stock and store pick-up relies on individual stores&#x2019; stock. If your selected store does not have the inventory, try other locations.

ONLINE SHOPPING

Find answers to frequently asked questions about payments

<h1 id="isPasted" style="box-sizing: border-box; margin: 20px 0px 10px; font-size: 24px; font-family: Roboto, sans-serif; font-weight: 500; line-height: 1.1; color: rgb(51, 51, 51); text-transform: uppercase; border-bottom: 1px solid rgb(204, 204, 204); padding-bottom: 19px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </h1>What Payment Types Does Giant Tiger Accept?In-Store Purchases We accept cash in Canadian currency, debit, VISA, MasterCard and Giant Tiger gift cards in all of our stores.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Online Orders On gianttiger.com, we accept MasterCard, VISA or VISA debit, American Express, Discover, Diners Club, Apple Pay and Shop Pay. During checkout you will be asked to provide the telephone number associated with your credit card account (billing phone number). Please check to make sure you have the correct telephone number associated with the credit card account prior to using it to complete your online order.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At this time, we are unable to accept Giant Tiger gift cards as payment for online orders. We are working on offering this in the future.<hr><p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How Will the Charge for My Online Order Appear on My Billing Statement?<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The charge will appear on your billing statement as: GIANTTIGER.COM.<hr>How Will My Payment Be Charged for My Online Order?<p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If paying by credit card, we&#x2019;ll pre-authorize the purchase on your method of payment while your order is being processed to make sure there are sufficient funds&#x2014;this will look like a hold on your financial institution&#x2019;s account. The payment will be captured in its entirety once your first order has been shipped or picked up in store. All charges on your billing statement will appear as GIANTTIGER.COM. Please note: Using VISA Debit does not pre-authorize the amount, but rather removes the funds at the time of order. Please contact your financial institution for more details on how a VISA Debit card works.<hr><p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">What Should I Do If Giant Tiger Declined My Payment for My Online Order?&#xA0;<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your payment was declined for an online order, please take the following steps:<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Check your payment details:&#xA0;Ensure your card number, expiration date, billing address and CVV code are correct.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2. Contact your bank:&#xA0;Sometimes banks decline payments for security reasons. Check with your bank to resolve any issues.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3. Check available funds or limits:&#xA0;Ensure you have enough funds or havent exceeded your credit card limit.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you&apos;ve verified everything, if the problem persists, reach out to our Customer Service Team for assistance.<hr><p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Can I Split Up My Online Order Payment Over Multiple Credit Cards?<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At this time, you are unable to split up your online order payment. If necessary, you can make a second order using a different credit card.<hr><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How Can I Use My Giant Tiger Gift Card?<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Giant Tiger gift cards can be redeemed for all or part of their value in any Giant Tiger store. At this time, gift cards cannot be redeemed for online purchases.

PAYMENT

Find answers to frequently asked questions about Store Pick Up

<p style="box-sizing: border-box; font-family: Roboto, sans-serif; font-weight: 900; line-height: 1.1; color: rgb(51, 51, 51); margin-top: 20px; margin-bottom: 10px; font-size: 18px; text-transform: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Is There a Fee for Store Pick-Up?&#xA0;No, there is no fee associated with ordering online and picking up in store.<hr><p id="isPasted" style="box-sizing: border-box; font-family: Roboto, sans-serif; font-weight: 900; line-height: 1.1; color: rgb(51, 51, 51); margin-top: 20px; margin-bottom: 10px; font-size: 18px; text-transform: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Is There a Minimum Spend Requirement to Buy Online &amp; Pick Up in Store?No, there is no minimum spend requirement. The only requirement is that the store you are ordering from must have the items in stock.<hr>How Long Will It Take for My Order to Be Ready for Pick-Up?At checkout, look for the estimated date for pick-up for your store. Please note, this is an estimate and not a guarantee. You can check your order status for up-to-date information. Orders made by 12 p.m. get free same-day pick-up.<hr>When Will I Know My Order is Ready for Pick-Up at the Store?<span id="isPasted" style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You will receive an email confirmation stating your order is ready to be picked up with all the necessary information.<hr>Where Do I Go in Store to Pick Up My Item(s)?<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you have received a confirmation email that your order is ready for pick-up, please proceed to the store you purchased your order from.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For <a href="https://www.gianttiger.com/shop-online-pick-up-in-store" rel="noopener noreferrer" target="_blank">in-store pick-up</a>, your order confirmation will detail where to go in the store to pick up your order. Please be prepared to provide government-issued identification to confirm the designated pick-up person&#x2019;s identity. You may show your confirmation email via mobile device or a printed copy.<hr>Can I Have Someone Pick Up My Order for Me?Yes, we allow you to designate a pre-authorized pick-up person when you place your order.<hr>How Long Do I Have to Pick Up My Order at the Store?<span id="isPasted" style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please pick up your order within five days. All products from orders older than five days will be returned to the sales floor and a refund will be processed.<hr>What Happens If an Item is Missing from My Order?If an item is missing from your store pick-up order, please reach out to us immediately. We will investigate the matter with our store to determine the status of the missing item. We strive to resolve such issues promptly and will update you as soona s we receive a response from our Customer Service team.<hr>I Want to Change My Pick-Up Location, But I&apos;ve Already Made My Order. What Do I Do?Unfortunately, once an order is placed and recorded, we cannot alter the pick-up location. You may cancel the order and make a new order with the correct store by calling our Customer Service team at 1-833-4437.

STORE PICK-UP

Find answers to frequently asked questions about Stores

<h1 id="isPasted" style="box-sizing: border-box; margin: 20px 0px 10px; font-size: 24px; font-family: Roboto, sans-serif; font-weight: 500; line-height: 1.1; color: rgb(51, 51, 51); text-transform: uppercase; border-bottom: 1px solid rgb(204, 204, 204); padding-bottom: 19px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </h1>How Can I Find Out My Store&#x2019;s Opening Hours?Our opening hours can be found here on our website! <a href="https://stores.gianttiger.com" rel="noopener noreferrer" target="_blank">Search for the store you would like to visit.</a> Along with the store&#x2019;s hours, you will have the address and phone number for the store as well.Where is Giant Tiger Opening New Stores?<a href="https://www.gianttiger.com/pages/new-store-openings" rel="noopener noreferrer" target="_blank">View Giant Tiger&apos;s new store openings here.</a>How Can I Find Out If Giant Tiger Carries a Product?Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the Customer Service desk or speak with a department supervisor. Alternatively, you may <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact the Customer Service</a><a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">&#xA0;team</a>. Please have the item number handy to allow us to assist you quickly and efficiently.What Should I Do If I Cannot Find an Item in the Store?Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note, many of our items are one-time opportunities and cannot be reordered. You may also <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact the Customer Service</a><a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">&#xA0;team</a>. Please have the item number handy to allow us to assist you quickly and efficiently.What Should I Do If I Experience a Problem in a Store?If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service&#xA0;</a><a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">team.</a>Does Giant Tiger Allow Service Animals?Giant Tiger welcomes service animals and we recognize the important role they play in many of our customers&apos; lives. We do not allow pets in our stores.How Do I Redeem a Gift Card at a Giant Tiger Store?At the register, present the gift card as you would any other form of payment. The amount you spend will be deducted from your gift card balance.&#xA0;&#xA0;What Should I Do If a Shopping Cart Damages My Vehicle in the Parking Lot?Giant Tiger stores cannot be responsible for damages caused by carts.Does Giant Tiger Use Free Plastic Shopping Bags?Plastic shopping bags will no longer be available at Giant Tiger. As part of our ongoing commitment to being green, we&#x2019;re pleased to offer reusable shopping bags for purchase or paper bags are available at checkout for 20 cents each. Customers are always welcome to use their own reusable shopping bags.<h3 id> </h3>

STORES

Find answers to frequently asked questions about FLYER

Where Can I Find the Giant Tiger Digital Flyer?Our digital flyer can be found at <a href="http://gianttiger.com/collections/flyers-and-deals" rel="noopener noreferrer" target="_blank">gianttiger.com/collections/flyers-and-deals</a>.<ul><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">&#xA0;Ensure your preferred store is set on our website so you view the correct flyer for your area.&#xA0;</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Select any item in the flyer to open a pop-up window with product details. You can add products to cart straight from the flyer.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Select &#x201C;Print Flyer&#x201D; on the righthand side of the flyer page to print a copy of the flyer from our website.</li></ul><hr>When Can I Expect My Giant Tiger Flyer?Our flyer distribution depends on the regions and communities we serve. &#xA0;Most of our paper flyers are distributed on Wednesdays. You can also find the digital version of the flyer on gianttiger.com.<hr>I Didn&#x2019;t Receive My Flyer. How Do I Get One?We are sorry you didn&#x2019;t receive the flyer. Unfortunately, we cannot mail you a printed copy, so please <a href="https://www.gianttiger.com/collections/flyers-and-deals?view=flyers&amp;store_inventory=bopis&amp;online_inventory=sth" rel="noopener noreferrer" target="_blank">view the digital flyer</a> on our website on your desktop computer or cellular device.<hr>Giant Tiger Doesn&#x2019;t Deliver a Flyer to My Area. What Can I Do?We welcome you to <a href="https://www.gianttiger.com/account/register" rel="noopener noreferrer" target="_blank">join our marketing email list</a> to receive our weekly digital flyer every Wednesday in your inbox. You can also find the latest digital flyer on our website or on the <a href="https://flipp.com/" rel="noopener noreferrer" target="_blank">Flipp app.</a><hr>Where Do I Find Correction Notices in the Digital Flyer? Sometimes mistakes or delays happen! We will notify our customers with a correction notice on the flyer page on our website. Select &#x201C;View&#x201D; at the top of the digital flyer and the information will appear in a drop-down window.<hr>Does Giant Tiger Offer Rain Checks? Not all items are available in all stores. If an advertised item is not available due to unforeseen circumstances, rain checks will be provided if a similar item is not available at a comparable price. Rain checks are not available for limited quantity or clearance items or special purchases.<hr>Does Giant Tiger Ad Match? Our Ad Match Guarantee means &#x201C;We will beat the advertised price of any competitor&#x201D;. If you happen to find a local competitor offering a lower price on any identical item we carry in store, simply show us their current flyer and we will sell you that item for one cent less than their price. Why do we do that? Because delivering the most outstanding value for your family budget is our mission, every day.&#xA0;<a href="https://www.gianttiger.com/pages/about-admatch" rel="noopener noreferrer" target="_blank">View full details here.</a><hr>Why Are There Quantity Limits on Certain Products? Giant Tiger reserves the right to limit the quantity of items purchased by a person, household or order. We cannot ship more than the limit allows. For in-store purchases, sale limits or quantity limits may be set at the discretion of the store owner/manager.

FLYER

Find answers to frequently asked questions about Promotions

EMAILI Signed Up for Giant Tiger&#x2019;s Email Marketing, But Didn&#x2019;t Receive My $5 Coupon. What Do I Do Now?We are sorry to hear you didn&#x2019;t receive your coupon. <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Please contact the Customer Service team</a>&#xA0;and they will look into the status of your $5 welcome coupon.<hr>What Can I Use My $5 Welcome Coupon on? Your welcome coupon is applicable to in-store and online purchases of clothing, footwear, home, electronics, toys and seasonal merchandise. Please note, this coupon is for new customers only. If previously subscribed, you will not receive another $5 coupon.<hr>&#xA0;I Received My Giant Tiger Welcome Coupon, But I Don&#x2019;t Have a Printer. What Do I Do Now? If you don&#x2019;t have access to a printer, you can bring in your mobile device to a Giant Tiger store and a cashier will scan the barcode in your email. Please note, our coupons are only available via email; we cannot mail them to you.<hr>How Do I Unsubscribe from Giant Tiger&#x2019;s Email Marketing?&#xA0; We are sorry to hear that you no longer wish to receive emails from us. You may unsubscribe at any time by clicking the &#x201C;Unsubscribe&#x201D; link button at the bottom of any email. You may also <a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact our Customer Service team.</a><hr>What Type of Information Will I Receive If I Sign Up for Email Marketing?&#xA0;Here&#x2019;s what you can expect to see in our email marketing:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Weekly digital flyer</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">New arrivals</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Special offers in store and online</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">GT VIP&#xAE; members-only offers and contests</li></ul><hr>ONLINE PROMO CODESHow Do I Apply a Promo Code to My Online Order?1. Add all eligible items to your cart and proceed to checkout. 2. On your order summary, enter the promo code in the &#x201C;Discount Code&#x201D; field. 3. Select &#x201C;Apply&#x201D;. Your discount will be shown in the order summary.If you are having issues with your promo code,&#xA0;please contact our Customer Service team.<hr>Can I Apply a New Promo Code to a Previous Order?Promo codes can only be used on new orders and cannot be applied to orders already placed.&#xA0;<hr>Why Am I Not Seeing the Discount I Previously Applied at Checkout?Once a promo code expires, it is no longer valid. You will need to remove the promo code from your order. If you have a new promo code, you can apply it to your order. If you do not have a valid promo code, please proceed to checkout as normal.<hr>Can I Apply Multiple Promo Codes at Checkout?At this time, you are able to only apply one discount when making an online purchase.<hr>GT VIP&#xAE; PROGRAMDoes Giant Tiger Have a Loyalty Program?Yes, we do! Our loyalty program is called GT VIP&#xAE;. It is a unique and easy-to-use program where members get exclusive offers on home and fashion items and access to members-only contests. <a href="https://www.gianttiger.com/pages/about-gtvip" rel="noopener noreferrer" target="_blank">Learn more about GT VIP&#xAE;.</a><hr>MULTI-BUYSWhat Time Does Multi-Buy Pricing End?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="font-family: Arial, Helvetica, sans-serif;">&#xA0;Multi-Buy pricing ends at 11:59:59 p.m. EST. Multi-Buy pricing for customers in Atlantic, Central or Pacific time zones will end 1-3 hours earlier or up to 90 minutes later, depending on location.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;<hr>How Will the Multi-Buy Discount Appear on My Receipt?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">&#xA0;Multi-Buy discounts will only appear on one item per discount group and will appear as such on &#xA0; the cart, checkout, email receipt and order history.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0; Example: Buy 2 for $10<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;&#xA0;Customers will see one full-priced item at $10 and a second item at the discounted price.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0);">&#xA0;<hr>Why is the Multi-Buy Discount on My Receipt Different Than What is Advertised?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">&#xA0;Customers may see a slightly lower price on their Multi-Buy discount than what is advertised. Example: Buy 2 for $12<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;The total discount may&#xA0;come out&#xA0;to $11.97. This is because only whole percentage discounts can be applied. This causes some discrepancies in the discount amount; however, customers will always get the lower price.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:360,&quot;335559740&quot;:360}" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;<hr>CLEARANCEDo All Giant Tiger Stores Have the Same Clearance Items?Clearance items may vary by store and quantities are limited. Visit your local store to see what is on markdown.<hr>Do Giant Tiger Stores Have the Same Clearance Items as Online Clearance?No, currently all items, pricing and quantities vary by store, so online clearance items may differ.&#xA0;<hr>CLAW BACKSWhat Are Claw Back Offers?A claw back offer is a special event that occurs in store and online every month. Get limited time savings on hundreds of low-priced items.&#xA0;<hr>SENIORS DISCOUNTDoes Giant Tiger have a Seniors Day?Seniors Day is offered to our customers aged 60+ at participating stores.&#xA0;<a href="https://www.gianttiger.com/pages/seniors-day-savings" rel="noopener noreferrer" target="_blank">Find out more details.</a>

PROMOTIONS & OFFERS

Find answers to frequently asked questions about Products

<h1 id="isPasted" style="box-sizing: border-box; margin: 20px 0px 10px; font-size: 24px; font-family: Roboto, sans-serif; font-weight: 500; line-height: 1.1; color: rgb(51, 51, 51); text-transform: uppercase; border-bottom: 1px solid rgb(204, 204, 204); padding-bottom: 19px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </h1><h2 style="box-sizing: border-box; font-family: Roboto, sans-serif; font-weight: 900; line-height: 1.1; color: rgb(51, 51, 51); margin-top: 20px; margin-bottom: 10px; font-size: 18px; text-transform: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="i-have-an-issue-with-a-product">I Have an Issue with a Product</h2><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We take product quality issues and safety seriously. In order for us to investigate further, please contact our <a href="https://www.gianttiger.com/pages/contact-us" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">Customer Service team</a> and provide the following details so we can resolve your order issue efficiently:<ul style="box-sizing: border-box; margin: 1em 0px; padding: 0px 0px 0px 40px; list-style: disc; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; list-style-type: disc; font-size: 14px;">Full name or detailed description of item</li><li style="box-sizing: border-box; list-style-type: disc; font-size: 14px;">SKU or the UPC code</li><li style="box-sizing: border-box; list-style-type: disc; font-size: 14px;">Lot code/best before date (grocery items)</li><li style="box-sizing: border-box; list-style-type: disc; font-size: 14px;">Copy of your receipt</li></ul><p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will escalate the issue with our buying team, internal business partners and vendor manufacturers. Once we receive the details, we will investigate your concern, please allow us 2-3 business days to follow up with you again.<h3 id="isPasted">What is the Warranty on Electronic Items?</h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.<h3 id="isPasted">Does Giant Tiger Participate in the Scanner Accuracy Price Code?</h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Giant Tiger is committed to abiding by the Scanner Price Accuracy Code also known as the Scanning Code of Practice and is a recognized partner with the Retail Council of Canada. If you have any questions, please reach out to the Customer Service team and they&#x2019;d be happy to assist you.<h3 id="isPasted">The Item I Purchased Has a Lower Price Now; Will Giant Tiger Honour the Lower Price?</h3><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For in-store purchases/customers, if the price has been lowered within 14 days of the original purchase, our stores would be happy to offer a refund for the difference via the original method of payment. Please note you must have your receipt.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For online purchases/customers, if the price has been lowered within 14 days of the original purchase, please contact our <a href="https://www.gianttiger.com/pages/contact-us" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">Customer Service team</a> with the order number and SKU/item number. We would be happy to offer a credit on your online order, this will be in the form of a refund via the original method of payment. Please note, the credit will take 7-10 business days dependent on your financial institution to show up on your banking statement.<h3 id><a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtySix" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a></h3>

PRODUCTS

Find answers to other frequently asked questions

<h1 id="isPasted" style="box-sizing: border-box; margin: 20px 0px 10px; font-size: 24px; font-family: Roboto, sans-serif; font-weight: 500; line-height: 1.1; color: rgb(51, 51, 51); text-transform: uppercase; border-bottom: 1px solid rgb(204, 204, 204); padding-bottom: 19px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </h1><h2 style="box-sizing: border-box; font-family: Roboto, sans-serif; font-weight: 900; line-height: 1.1; color: rgb(51, 51, 51); margin-top: 20px; margin-bottom: 10px; font-size: 18px; text-transform: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="i-want-to-give-feedback-about-my-experience-at-giant-tiger">I Want to Give Feedback About My Experience at Giant Tiger<a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtySeven" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a></h2><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We want to hear from you about your experience at Giant Tiger. Tell us what we did right, how we can improve or if you want to take the time to single out someone who made your shopping that much easier. Please contact our Customer Service&#xA0;<span style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">team by&#xA0;<a href="https://www.gianttiger.com/pages/contact-us" target="_blank" rel="noopener noreferrer"></a><span style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://www.gianttiger.com/pages/contact-us" rel="noopener noreferrer" target="_blank">filling out this form&#xA0;</a>with any feedback you wish for us to receive.<h3 id="isPasted"><a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtyEight" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;"></a>I Want a Giant Tiger Store in My Community. How Can I Pass Along a Community/Neighbourhood Suggestion?<a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtyEight" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;"></a></h3><h3 id="we-are-always-looking-for-new-communities-to-call-home-we-ask-that-you-visitgiant-tigers-facebook-pageand-post-your-location-suggestion-there-we-have-numerous-team-members-reading-the-suggestions-including-members-of-our-real-estate-team"><span style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We are always looking for new communities to call home. We ask that you visit&#xA0;<a href="https://www.facebook.com/GiantTiger" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(79, 79, 79); text-decoration: none; font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">Giant Tiger&#x2019;s Facebook page</a><span style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and post your location suggestion there. We have numerous team members reading the suggestions, including members of our Real Estate team.</h3><h3 id="isPasted"><a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtyNine" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a>How Can I Get Giant Tiger&#x2019;s Support for a Charitable or Sponsorship Request?<a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtyNine" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a></h3><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We receive numerous requests daily, so we have a system in place to ensure that all requests are reviewed and assessed fairly. Please fill out our <a href="https://www.gianttiger.com/pages/charitable-giving-form" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">charitable giving program questionnaire form</a>. The form will automatically be submitted to the responsible parties for evaluating. Please allow four to six weeks for processing. Our charitable giving program is an annual grant program.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are looking to have sponsorship for an event, we ask that you fill out the <a href="https://www.gianttiger.com/pages/sponsorship-request" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">sponsorship request form</a>. The form will automatically be submitted to the responsible parties for evaluation. Please feel free to visit your nearest Giant Tiger store and discuss this request directly with the store owner or manager as sponsorship decisions are made locally.<h3 id="isPasted"><a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtyNineB" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a>I Represent a Local Charitable or Community Organization &amp; Am Looking for Giant Tiger to Support. How Do I Get in Touch with Giant Tiger?<a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseThirtyNineB" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a></h3><p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We are proud to be connected to our local communities and donate funds and product in kind to over 2,000 charities and associations annually across Canada. These types of decisions are made at store level. Please contact the Store Manager/Owner of your local store with your request for consideration.<h3 id="isPasted"><a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseForty" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px;"></a></h3><h3 id="what-is-gt-vip">What is GT VIP&#xAE;?<a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseForty" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a></h3><p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.gianttiger.com/account/login" id="isPasted" rel="noopener noreferrer" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px; font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">GT VIP&#xAE; is a unique and user-friendly loyalty program</a><span style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;that gives members access to deals on in-store purchases, contests and partner perks. GT VIP<sup style="box-sizing: border-box; position: relative; font-size: 10.5px; line-height: 0; vertical-align: baseline; top: -0.5em; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xAE;<span style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;is available at all Giant Tiger stores.&#xA0;<h3 id="isPasted">Service Animals<a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseForty" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px; outline-offset: -2px;"></a></h3><p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Giant Tiger welcomes services animals and we recognize the important roles they play in many of our customers&apos; lives. We do not allow pets in our stores.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

GENERAL

Find answers to frequently asked questions about Instacart

<h1 id="isPasted" style="box-sizing: border-box; margin: 20px 0px 10px; font-size: 24px; font-family: Roboto, sans-serif; font-weight: 500; line-height: 1.1; color: rgb(51, 51, 51); text-transform: uppercase; border-bottom: 1px solid rgb(204, 204, 204); padding-bottom: 19px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </h1>What is Instacart? Instacart is a same-day grocery delivery service delivering fresh, frozen and pantry grocery items to customers across Canada. Instacart will connect you with a Personal Shopper who will shop and deliver your groceries from your local Giant Tiger store directly to you!<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that a limited assortment is available at this time for grocery, health and beauty and other household essentials. Lottery, tobacco, Giant Tiger gift cards, third-party gift cards and/or postage will not be available for sale through Instacart.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit <a class="fr-green" href="https://www.instacart.ca/" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;" target="_blank">www.instacart.ca</a> for more information on fees, delivery options and Giant Tiger locations offering Instacart grocery delivery.I am a GT VIP&#xAE; Member; Can I Redeem My GT VIP&#xAE; Offers on My Instacart Grocery Order? <span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">At this time, you are unable to redeem your GT VIP&#xAE; offers on Instacart grocery delivery orders.I Want to Return an Item from My Instacart Grocery Order. How Do I Do This? Please contact Instacart directly via their toll-free line: <a class="fr-green" href="tel:18882467822" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">1-888-246-7822</a> or email <a class="fr-green" href="mailto:help@instacart.com" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">help@instacart.com</a>. Additionally, Instacart has a live chat feature within their mobile app. Support is available 24/7. Instacart&#x2019;s Customer Care team will resolve the issues you bring forward.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more details on refunds/returns with Instacart, please consult Instacart&#x2019;s Help Centre: <a class="fr-green" href="https://www.instacart.ca/help" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;" target="_blank">https://www.instacart.ca/help</a>.I Have an Issue with My Instacart Grocery Order. What Do I Do Now? Please contact Instacart directly via their toll-free line: <a class="fr-green" href="tel:18882467822" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">1-888-246-7822</a> or email <a class="fr-green" href="mailto:help@instacart.com" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">help@instacart.com</a>. Additionally, Instacart has a live chat feature within their mobile app. Support is available 24/7. Instacart&#x2019;s Customer Care team will resolve the issues you bring forward.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information on reporting an issue with your Instacart grocery delivery, please consult Instacart&#x2019;s Help Centre: <a class="fr-green" href="https://www.instacart.ca/help" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;" target="_blank">https://www.instacart.ca/help</a>.

INSTACART

Find answers to frequently asked questions about Careers

<h1 id="isPasted" style="box-sizing: border-box; margin: 20px 0px 10px; font-size: 24px; font-family: Roboto, sans-serif; font-weight: 500; line-height: 1.1; color: rgb(51, 51, 51); text-transform: uppercase; border-bottom: 1px solid rgb(204, 204, 204); padding-bottom: 19px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </h1><h2 style="box-sizing: border-box; font-family: Roboto, sans-serif; font-weight: 900; line-height: 1.1; color: rgb(51, 51, 51); margin-top: 20px; margin-bottom: 10px; font-size: 18px; text-transform: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="where-can-i-learn-more-about-career-opportunities-at-giant-tiger">Where Can I Learn More About Career Opportunities at Giant Tiger?</h2><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you for inquiring about being a member of Team Tiger!<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To apply for a position or view all up-to-date career postings currently available within the Giant Tiger team, we invite you to check out our <a href="https://www.gianttiger.com/pages/careers" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;">careers page</a> today!<h3 id="isPasted">Now That I Have Found the Job I Want to Apply for, How Do I Submit a Resume?</h3><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For in-store positions, <a href="https://gianttiger.wd3.myworkdayjobs.com/gianttiger/11/refreshFacet/318c8bb6f553100021d223d9780d30be" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;" target="_blank">apply now</a>!<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For positions at our Home Office or Montreal Office, <a href="https://gianttiger.wd3.myworkdayjobs.com/gianttiger/14/refreshFacet/318c8bb6f553100021d223d9780d30be" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;" target="_blank">apply now</a>!<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For positions at one of our distribution centres, <a href="https://gianttiger.wd3.myworkdayjobs.com/gianttiger/17/refreshFacet/318c8bb6f553100021d223d9780d30be" style="box-sizing: border-box; background-color: transparent; color: rgb(79, 79, 79); text-decoration: none;" target="_blank">apply now</a>!<h3 id="isPasted">What Will Happen to My Resume After I Submit It to Giant Tiger?</h3><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For store opportunities, all resumes will be reviewed by the store owners/managers.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For opportunities at our Home Office, Montreal Office or at one of our distribution centres, resumes will be reviewed by the appropriate Human Resources team.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We encourage you to submit your resume even if you don&apos;t see an opportunity that matches your interests.<h3 id="isPasted">What is Giant Tiger&apos;s Compensation Philosophy?</h3><p id="isPasted" style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Associates enjoy several benefit programs, both financially and professionally. While benefits packages vary depending on location and employment status, they may include a group benefits plan, bonus program and more. You will also be part of a driven and dynamic team enabling you to learn and grow with some of the finest retail leaders in the industry. You will be able to enjoy a purchase discount from your first day of employment on prices that are already the best in the market!<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may become eligible and choose to participate in our group benefits plan which includes a selection of health care, dental care, long term disability, life Insurance and accidental death and disability, and dependent life insurance. You will benefit from a competitive package with a reputable provider.<p style="box-sizing: border-box; margin: 12.5px 0px; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Whether it is for your outstanding contribution or your loyalty over the years, Giant Tiger will make a point of recognizing you.<h3 id="isPasted">Does Giant Tiger Offer Interesting Career Growth Opportunities?</h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Giant Tiger understands the importance of the ongoing development of our employees. We provide a professional environment that develops and retains outstanding individuals who are committed to their career growth. Through various avenues, we support and acknowledge your future career goals by providing opportunities such as training workshops and online training programs helping you facilitate the advancement of your career with us.<h3 id="isPasted">What is the Interviewing Process? When Will I Hear Back From You?</h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If your experience, skills, education and interests are aligned to the job requirements of the opportunity you applied for, you will be contacted by telephone to obtain more information regarding your qualifications and experience. Selected candidates are then invited for in-person interviews. Once a final candidate has been identified, an offer is made. All interviewed candidates will be notified once the position has been filled.<h3 id="isPasted">If a Job is Posted on This Website, Does This Mean It is Still Available?</h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes. Our website is updated as positions are filled or become available.<h3 id="isPasted">Will You Confirm That You Received My Resume?</h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes. You will receive an email acknowledgment confirming we received your resume.<h3 id="isPasted">There Are No Jobs Currently Posted Matching My Interests. Should I Still Submit My Resume?</h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes, please create an applicant profile via our careers pages or view potential future opportunities. We will be able to match your resume to an upcoming position that meets your interests and qualifications.<h3 id><a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseFortyNine" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: underline; outline: 0px;"></a></h3><h3 id="isPasted"><a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseFifty" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;"></a>I Want to Model for Giant Tiger. How Does This Work?<a data-parent="#accordion" data-toggle="collapse" href="https://www.gianttiger.com/frequently-asked-questions#collapseFifty" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;"></a></h3><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">At the moment, our models are hired through modelling agencies. The agencies vary and casting calls are made to those agencies from Giant Tiger when new models are required. If you are with an agency, please speak with your agent regarding possible casting calls in your area.

CAREERS

Find answers to frequently asked questions about Multi-Buys.

What Time Does Multi-Buy Pricing End?Multi-Buy pricing ends at 11:59:59 p.m. EST. Multi-Buy pricing for customers in Atlantic, Central or Pacific time zones will end 1-3 hours earlier or up to 90 minutes later, depending on location.How Will the Multi-Buy Discount Appear on My Receipt? Multi-Buy discounts will only appear on one item per discount group and will appear as such on &#xA0; the cart, checkout, email receipt and order history.&#xA0;Example: Buy 2 for $10&#xA0;Customers will see one full-priced item at $10 and a second item at the discounted price.&#xA0;Why is the Multi-Buy Discount on My Receipt Different Than What is Advertised?Customers may see a slightly lower price on their Multi-Buy discount than what is advertised.Example: Buy 2 for $12The total discount may come out to $11.97. This is because only whole percentage discounts can be applied. This causes some discrepancies in the discount amount; however, customers will always get the lower price.

FREQUENTLY ASKED QUESTIONS