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STORESUpdated 9 months ago


How Can I Find Out My Store’s Opening Hours?

Our opening hours can be found here on our website! Search for the store you would like to visit. Along with the store’s hours, you will have the address and phone number for the store as well.

Giant Tiger welcomes service animals and we recognize the important role they play in many of our customers' lives. We do not allow pets in our stores.

How Can I Find Out If Giant Tiger Carries a Product?

Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the Customer Service desk or speak with a department supervisor. Alternatively, you may contact the Customer Service team. Please have the item number handy to allow us to assist you quickly and efficiently.

What Should I Do If I Cannot Find an Item in the Store?

Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note, many of our items are one-time opportunities and cannot be reordered. You may also contact the Customer Service team. Please have the item number handy to allow us to assist you quickly and efficiently.

What Should I Do If I Experience a Problem in a Store?

If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may contact our Customer Service team.

What Should I Do If a Shopping Cart Damages My Vehicle in the Parking Lot?

Giant Tiger stores cannot be responsible for damages caused by carts.

Redeeming Gift Cards at a Giant Tiger Store

At the register, present the gift card as you would any other form of payment. The amount you spend will be deducted from your gift card balance.

Where is Giant Tiger Opening New Stores?

View Giant Tiger's new store openings!

Does Giant Tiger Use Free Plastic Shopping Bags?

Plastic shopping bags will no longer be available at Giant Tiger. As part of our ongoing commitment to being green, we’re pleased to offer reusable shopping bags for purchase or paper bags are available at checkout for 20 cents each. Customers are always welcome to use their own reusable shopping bags.

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