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YOUR ORDERUpdated 13 days ago


How Can I Check the Status of My Order?

Log in to your GT My Account and review your Order History. 

Each order will display the status of the order and highlight any tracking numbers if items have been shipped. Additionally, when your items ship, you will receive an email notification that will contain a tracking number that you can use to track the package with any one of our courier partners. 

 

How Can I Enter My Address to Ensure My Order is Shipped Correctly?

Enter your address information carefully. Ensure it is correct, accurate and up to date. Incorrect address information will cause delays with your order. 


Shipping address can be any address in Canada and should include the apartment number (if applicable). Billing address and phone number must be identical to what’s on your monthly credit card statement. Include the apartment/unit buzzer number at the end of the address (2654 Giant Valley Ave. - Buzzer #567) (if applicable). 

 

I Made a Mistake with My Online Order. Can I Cancel My Order? 

Please contact our Customer Service team with your online order number and name/email address used. We use this information to cross-reference in our order management system. 

 

Please note, we have a limited window during which an order can be cancelled. If it is too late to cancel, you can easily return your order at your local Giant Tiger store or request a return shipping label with the Customer Service team. 


Only Part of My Order Arrived. How Can I Find Out Where the Rest of My Order Is? 

My Account members can log in at gianttiger.com to view the status of the order under Order History. If you do not have an account, please contact our Customer Service team and they will gladly look into it for you. 

 

I Am Not Satisfied with My Order. What Do I Do Now? 

If you placed an online order and would like to return your online order via our online warehouse, please contact the Customer Service team and provide your order number, the item(s) you wish to return and the reason why you are returning (e.g., item is defective or does not work, not what you expected or bought by mistake). A Customer Service representative will provide you with a prepaid shipping label for you to return the item to our warehouse. In order to send the item(s) back, please ensure your parcel is securely packed, wrapped and reinforced. Your refund will be processed within 7-10 business days of arrival at our warehouse. Your refund will include the paid price (price minus discounts) of the item, shipping costs, plus any applicable sales tax. 

 

Instacart Purchases

Please contact Instacart directly via their toll-free line: 1-888-246-7822 or email [email protected]. Additionally, Instacart has a live chat feature within their mobile app. Support is available 24/7. Instacart’s Customer Care team will resolve the issues you bring forward. 

 

For more information on reporting an issue with your Instacart grocery delivery, please consult Instacart’s Help Centre: https://www.instacart.ca/help 


My Online Order is Damaged. What Do I Do Now? 

If you have received a defective/damaged parcel containing damaged products, we will work with our carrier partners to rectify the issue. Please contact the Customer Service team and provide the following details to allow us to make this right for you: 


  • Pictures of the inside packaging
  • Pictures of the damaged product
  • Pictures of the shipping container (i.e., the box)
  • Pictures of the shipping label

Once you have contacted Customer Service with the pictures and details, we will ask you to hold onto the product and packaging until next steps are provided by the Customer Service team. 

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