YOUR ORDERUpdated 22 days ago

When your order has been shipped, we will send you an order tracking email containing your tracking number and a link to view the progress of your order. It can take up to 48 hours for tracking information to appear. Please note, some orders may ship in multiple shipments.

You can also check your order status on gianttiger.com.

If you’re logged in to your account:

• Select “My Orders” to track the status of your package.

If you’re not logged in to your account:

1. Select “Account” and log in.
2. In the “My Account” menu, select “My Orders”.
3. Choose the order you wish to track and select “View Details”.
4. Your order number details will be displayed. Scroll to “Shipments” and select your order tracking number. (Please note, this link will re-direct you to our courier partner where further up-to-date tracking progress will be displayed.)

How Can I Cancel My Order?

Please contact our Customer Service team and provide your online order number, name and email address used to make the order. We use this information to cross-reference in our order management system. Please note, we have a limited window during which an order can be cancelled. If it is too late to cancel, you can easily return the order to your local Giant Tiger store once it arrives or request a return shipping label from the Customer Service team to ship the order back.

What Do I Do If an Item is Missing from My Order?

If an item is missing from your delivery, please contact our Customer Service team immediately. We will investigate the matter to determine the status of the missing item and ensure it is shipped to you. We strive to resolve issues promptly and you will be updated as soon as we receive a response from our logistics team.

I Only Received Part of My Order. How Can I Find Out Where the Rest of My Order Is?

If you have an account, log in at gianttiger.com and view the status of your order under “My Orders”. If you do not have an account, please contact our Customer Service team and they will gladly investigate it for you.

What Do I Do If My Order is Damaged?

If you have received a defective or damaged parcel with damaged products inside, we will work with our carrier partners to rectify the issue. Please contact our Customer Service team and provide the following details:

• Pictures of the inside packaging
• Pictures of the damaged product
• Pictures of the shipping container (i.e., the box)
• Pictures of the shipping label

Once you have contacted the Customer Service team and provided pictures and details, we ask you to hold on to the product and packaging until the next steps are provided.

I Am Not Satisfied with My Order. What Do I Do Now?

If you placed an online order and would like to return it to our online warehouse, please contact our Customer Service team and provide your order number, the item(s) you wish to return and the reason you are returning (e.g., the item is defective or does not work, not what you expected or bought by mistake). A Customer Service representative will provide you with a prepaid shipping label so you can return the item to our online warehouse. To send the item(s) back, ensure your parcel is securely packed, wrapped and reinforced. Your refund will be processed in 7-10 business days upon arrival at our warehouse. Your refund will include the paid price (price minus discounts) of the item, shipping costs and any applicable sales tax.

If you have made a purchase through Instacart and are not satisfied, please contact Instacart directly via their toll-free phone number: 1-888-246-7822. You can also email [email protected] or use the live chat feature on their mobile app. Support is available 24/7. Instacart’s Customer Care team will resolve the issues you bring forward. For more information on reporting issues with Instacart, please consult their Help Centre.

What If I Entered the Wrong Shipping Address?

Please contact our Customer Service team immediately. Always enter your address information carefully and ensure it is correct and up to date. Incorrect address information will cause delays with your order. 

The shipping address can be any Canadian address and should include the apartment number (if applicable). The billing address and phone number must be identical to what’s on your monthly credit card statement. If applicable, include the apartment/unit buzzer number at the end of the address, e.g., 1234 Giant Tiger Ave. – Buzzer #15.